FAQs

Here you can find answers to common questions about shopping with Naavian, including orders, delivery, returns, chair covers and customer support.

If you cannot find the answer you are looking for, you can contact us at support@naavian.no.

  1. How do I place an order?

Ordering from Naavian is simple:

  • browse our products at www.naavian.no

  • choose the product, colour and variant you want

  • click “Add to cart” or “Buy now”

  • fill in your delivery and payment information at checkout

  • review your order carefully

  • complete your payment

Once your order has been placed, you will receive an order confirmation by email.

  1. Which payment methods do you accept?

Available payment methods are shown at checkout.

We may offer secure payment through providers such as:

  • Vipps

  • Klarna

  • PayPal

  • debit and credit cards

  • other payment options shown at checkout

Payments are processed securely by third-party payment providers. Naavian does not store full card numbers or sensitive payment information.

  1. How do I check the status of my order?

After placing an order, you will receive an order confirmation by email.

When your order has been processed and shipped, you will receive tracking information by email where tracking is available.

Please note that tracking information may take some time to update after the shipment has been registered.

If you have questions about your order, you can contact us at support@naavian.no.

  1. How long does delivery take?

Orders are usually processed within 2–3 business days after payment has been confirmed.

Estimated delivery times may vary depending on:

  • product availability

  • delivery address

  • shipping provider

  • holidays

  • high-demand periods

  • circumstances outside our control

Estimated delivery information is shown on the website, product page, checkout page or order confirmation where applicable.

For more information, please see our Shipping Policy.

  1. Can I change my delivery address after placing an order?

If you notice an error in your delivery address, please contact us as soon as possible at support@naavian.no.

We can only update the delivery address if the order has not already been processed or shipped.

To avoid delivery issues, please make sure the following information is correct before placing your order:

  • full name

  • street address

  • postal code

  • city

  • country

  • phone number

  • email address

  1. Can I return an item if I change my mind?

Yes. As a consumer shopping online, you have a statutory 14-day right of withdrawal under Norwegian law.

The withdrawal period starts from the day you receive the item.

To use your right of withdrawal:

  • you must contact us within 14 days after receiving the item

  • after notifying us, you have an additional 14 days to return the item

  • the return must be agreed with us in advance

  • the item should be returned in substantially the same condition as when you received it

You may inspect the item in the same way you would in a physical store, but it must not be used more than necessary to determine its nature, characteristics and function.

For more information, please see our Return, Right of Withdrawal and Complaints Policy.

  1. Who pays for return shipping?

When using the right of withdrawal, for example if you change your mind or no longer wish to keep the item, the customer is responsible for the return shipping cost, unless otherwise agreed or required by law.

If the item is defective, damaged upon delivery, incorrectly picked or significantly differs from what you ordered, Naavian will cover the return shipping or find another suitable solution after the case has been reviewed and approved.

  1. What condition must the item be in to return it?

To receive a full refund, the item must be returned in substantially the same condition as when you received it.

The item should be:

  • unused

  • clean

  • free from odours

  • free from stains

  • free from damage

  • returned with all tags attached

  • returned with original packaging where this was included

If the item has been used or handled more than necessary, Naavian may make a deduction from the refund for any reduction in value.

  1. What should I do if I received a damaged, defective or wrong item?

Please check your order as soon as it arrives.

If the product is damaged, defective, incorrectly picked, has the wrong colour or otherwise does not match your order, please contact us as soon as possible at support@naavian.no.

For faster processing, please include:

  • order number

  • a short description of the issue

  • clear photos of the product

  • photos of the packaging if the item was damaged during delivery

  • a short video if this makes the issue easier to understand

We will review your case and help you with a suitable solution. This may include replacement, repair, price reduction or refund, depending on the situation.

  1. What if the chair cover does not fit my chair?

We want you to feel confident when choosing a chair cover.

Before ordering, we recommend checking:

  • the product description

  • the size information

  • the shape of your chair

  • the product photos

  • any available measurement guidance

If you are unsure whether a product will fit your chair, please contact us before ordering and we will do our best to help.

If you believe the product does not match the description or there is an issue with the fit, please contact us at support@naavian.no with:

  • your order number

  • clear photos of the chair and cover

  • measurements of your chair

  • a short description of the issue

We will review the case in accordance with our Return, Right of Withdrawal and Complaints Policy.

  1. Do your chair covers fit all chairs?

Our chair covers are designed to fit many common dining chair shapes, but they may not fit every chair perfectly.

Fit can depend on factors such as:

  • chair height

  • backrest shape

  • seat width

  • seat depth

  • chair thickness

  • armrests or special chair designs

Please check the product information carefully before ordering. If you are unsure, contact us before placing your order.

  1. Will the colour look exactly like the product photos?

We do our best to show product colours as accurately as possible.

However, colours may appear slightly different depending on:

  • screen settings

  • lighting

  • device type

  • image display

  • production or fabric variations

Minor colour variations do not necessarily mean that the product is defective.

If the product colour is clearly wrong or significantly differs from what you ordered, please contact us with photos and your order number.

  1. Do you offer a quality guarantee?

We aim to offer products that are practical, stylish and suitable for everyday living.

If you receive an item that is damaged, defective or not as described, please contact us as soon as possible at support@naavian.no.

We will review the case and help you with a suitable solution in accordance with our Return, Right of Withdrawal and Complaints Policy.

  1. Can I exchange an item for another colour or product?

If you want to exchange an item for another colour, size or product, the fastest solution is usually to return the original item by agreement with us and place a new order.

Please contact us first at support@naavian.no if you need help choosing the right product or colour.

  1. When will I receive my refund?

Once we have received and inspected your return, we will process the refund if the return is approved.

Approved refunds are issued to the original payment method.

Processing times may vary depending on the payment provider, bank or card issuer.

Naavian may withhold the refund until we have received the returned item, or until you have provided documentation showing that the item has been returned.

  1. What should I do if my package is delayed?

Delivery times are estimates, and delays may occasionally occur.

If your order is significantly delayed, please contact us at support@naavian.no so we can look into the matter and help you further.

  1. What should I do if tracking says delivered, but I have not received the package?

If your tracking information shows that the package has been delivered, but you have not received it, please first check:

  • your mailbox

  • your delivery location

  • nearby pick-up points

  • building reception or shared delivery areas

  • whether someone else in your household has received it

If you still cannot locate the package, please contact us at support@naavian.no as soon as possible.

  1. How can I contact Naavian?

You can contact us by email at:

support@naavian.no

Please include your order number if your question is about an existing order.

We aim to respond as quickly as possible and help you have a smooth experience with Naavian.

  1. Where can I read your full policies?

You can find more detailed information in our policies:

  • Terms of Sale

  • Shipping Policy

  • Return, Right of Withdrawal and Complaints Policy

  • Privacy Policy

  • Website Terms of Use

These policies explain your rights, our responsibilities and how we handle orders, returns, delivery, personal data and use of the website.

Last updated: 09.08.2026