Shipping Policy

Thank you for shopping at Naavian.

This Shipping Policy explains how we process, ship and follow up orders placed through www.naavian.no.

Naavian is operated by KEYZ Netthandel AS, org. no. 936 410 057.

If you have any questions about your order or delivery, you can contact us at support@naavian.no.

  1. Order Processing

Orders are usually processed within 2–3 business days after payment has been confirmed.

Processing times may be longer during:

  • high-demand periods

  • campaigns and sales

  • holidays

  • supplier or stock fluctuations

  • circumstances outside our control

Once your order has been processed and shipped, you will receive a confirmation email with tracking information where available.

  1. Estimated Delivery Time

Estimated delivery times are shown on the website, product page, checkout page or in the order confirmation where applicable.

Delivery times are estimates and may vary depending on:

  • product availability

  • destination

  • shipping provider

  • local handling

  • holidays or high-demand periods

  • events outside our control

We do our best to provide accurate delivery information and to keep customers updated where possible.

  1. Shipping Costs

Shipping costs, if applicable, are shown at checkout before you complete your order.

The total price displayed at checkout includes the product price and any shipping costs that apply to your order.

  1. Tracking Information

When tracking is available, you will receive a tracking number or tracking link by email after your order has been shipped.

Please note that tracking information may take some time to update after the shipment has been registered.

  1. Delivery Address

The customer is responsible for providing correct and complete delivery information at checkout.

Please make sure that the following information is correct before placing your order:

  • full name

  • street address

  • postal code

  • city

  • country

  • phone number

  • email address

If you notice an error in your delivery information, please contact us as soon as possible at support@naavian.no.

We can only update the delivery address if the order has not yet been processed or shipped.

  1. Delayed Orders

Delivery times are estimates, and delays may occasionally occur.

If your order is significantly delayed, please contact us at support@naavian.no so we can look into the matter and help you further.

If there is a delay that gives you rights under Norwegian consumer protection law, those rights will not be limited by this Shipping Policy.

  1. Lost or Missing Packages

If your tracking information shows that your package has been delivered, but you have not received it, please first check:

  • your mailbox

  • your delivery location

  • nearby pick-up points

  • building reception or shared delivery areas

  • whether someone else in your household has received it

If you still cannot locate the package, please contact us at support@naavian.no as soon as possible.

We will review the case and assist with checking the shipment status with the relevant shipping provider where possible.

  1. Damaged Packages

Please check your order as soon as it arrives.

If the package or product appears damaged upon delivery, please contact us as soon as possible at support@naavian.no.

For faster processing, please include:

  • order number

  • clear photos of the package

  • clear photos of the product

  • a short description of the issue

  • a short video if this makes the issue easier to understand

Damaged, defective or incorrect products are handled in accordance with our Return, Right of Withdrawal and Complaints Policy.

  1. Incorrect or Incomplete Address

If a package cannot be delivered because the customer has provided an incorrect or incomplete address, please contact us as soon as possible.

We will do our best to assist, but additional shipping costs may apply if the package must be resent due to incorrect or incomplete information provided by the customer.

  1. Contact Information

For questions about shipping, delivery or tracking, please contact:

Naavian / KEYZ Netthandel AS
Org. no.: 936 410 057
Email: support@naavian.no

Last updated: 09.08.2026